Privacy Policy
At MedLight, your privacy is fundamental to how we operate. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data when engaging with our OEM and ODM manufacturing services.
Last Updated: June 1, 2026
1. Introduction
MedLight ("we," "our," or "us") is a manufacturer and supplier of near-infrared and red light therapy devices headquartered in China. We provide OEM and ODM services to brand owners, distributors, procurement managers, and businesses worldwide.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, inquire about our products or services, or engage in a business relationship with us. By using our website or contacting us, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
✦ Contact & Identity Information
Full name, job title, company name, business email address, phone number, and mailing address provided when you fill out inquiry forms, request quotations, or communicate with our team.
✦ Business & Project Information
Details about your product requirements, target markets, order volumes, technical specifications, customization preferences, and compliance needs that you share during the OEM/ODM consultation process.
✦ Usage & Technical Data
IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and other standard web analytics data collected automatically when you visit our website.
✦ Communication Records
Records of correspondence including emails, messages submitted through contact forms, and notes from calls or meetings related to your project inquiries or ongoing orders.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to Inquiries: To process and respond to your product inquiries, quotation requests, sample orders, and general questions about our OEM/ODM capabilities.
- Project Development & Order Fulfillment: To manage your product development project, coordinate engineering and prototyping, process manufacturing orders, and arrange international shipping and delivery.
- Compliance & Certification Support: To assist you with CE, FCC, FDA, and other regulatory compliance processes relevant to your target markets and product categories.
- Business Communication: To send you relevant updates, product information, manufacturing timelines, and other communications directly related to our business relationship.
- Website Improvement: To analyze website usage patterns, understand how visitors interact with our content, and improve the functionality and user experience of our website.
- Legal Obligations: To comply with applicable laws, regulations, and legal processes, including export control regulations and international trade requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our website is used.
We may use the following types of cookies:
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand visitor behavior and improve website performance.
Functional Cookies
Remember your preferences and settings to improve your experience.
Marketing Cookies
Used to deliver relevant content and track the effectiveness of our outreach.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- ✦ Service Providers: Trusted third-party service providers who assist us in operating our website, managing communications, processing orders, and delivering products. These parties are contractually obligated to handle your data securely and only for specified purposes.
- ✦ Logistics & Shipping Partners: Freight forwarders, customs brokers, and shipping carriers who require contact and shipment information to fulfill international delivery of your orders.
- ✦ Regulatory & Certification Bodies: When required to support CE, FCC, FDA, or other certification processes on your behalf, we may share relevant information with authorized testing laboratories or certification agencies.
- ✦ Legal Requirements: When required by applicable law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of MedLight, our clients, or the public.
- ✦ Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
SSL Encryption
Secure data transmission
Access Controls
Role-based data access
Regular Reviews
Ongoing security audits
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- ✦ Inquiry and pre-sales data is retained for up to 2 years from the date of last contact, unless a business relationship is established.
- ✦ Order and transaction records are retained for a minimum of 7 years to comply with accounting, tax, and trade regulations.
- ✦ Technical and product development data may be retained for the duration of the product lifecycle to support after-sales service and warranty obligations.
- ✦ Website analytics data is typically retained in aggregated or anonymized form and does not identify individual users.
8. International Data Transfers
As a China-based manufacturer serving clients globally, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your own jurisdiction.
When transferring data internationally, we take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. This may include entering into data transfer agreements or relying on recognized legal transfer mechanisms where required.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right of Access
Request a copy of the personal information we hold about you.
Right of Rectification
Request correction of inaccurate or incomplete personal data.
Right of Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to processing of your personal data for specific purposes.
Right to Portability
Receive your data in a structured, machine-readable format where applicable.
Right to Restrict Processing
Request that we limit how we use your personal data in certain circumstances.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites, including industry partners, certification bodies, or logistics providers. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website and services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 10 business days. For urgent matters related to data security or potential breaches, please mark your message as urgent.